Complaints about our services?

Royal Opera House la Monnaie attaches a lot of importance to the quality of the services it offers. However, if you do have a comment regarding our services/products, the quality of our services, regarding our staff or the way we apply legislation, you can express your dissatisfaction directly to our staff. If you are not satisfied with the proposed solution, you can file a complaint by e-mail, addressed to plaintes@lamonnaie.be.

We shall do everything possible to avoid similar complaints in the future.

To properly handle your complaint, we ask you to provide us with at least the following information :

First name
Last name
Street, number
Postal code
City
Country
Email
Telephone
Description of your complaint (please also specify when the event occurred)

An acknowledgment of receipt will automatically be sent to you and you will receive a personal answer within 30 days.

For more information about the complaints procedure, please consult our brochure here.

NOT SATISFIED WITH THE RESPONSE?

If you are unhappy with the way your complaint was dealt with in the first instance, you are welcome to approach the Federal Ombudsman:

Through the electronic complaint form on www.federalombudsman.be
By e-mail: contact@federalombudsman.be
In writing: Leuvenseweg 48 (6) Rue de Louvain – 1000 Brussels.

For more information, call the free phone number 0800 99 962.

We handle your data in accordance with current legislation. For more information, please consult our privacy statement.

Downloads

Brochure complaints management (2.4 MB)